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FAQ's

ORDERING ONLINE

HOW DO I PLACE MY ORDER?

Orders may be placed through our website, in our San Francisco store, or by phone at 415.255.1443

To arrange for Pick-up at our San Francisco Location, you can call ahead to place your order. You can reach the store by phone at 415.817.1551

WHERE ELSE CAN I BUY THESE PRODUCTS?

Poco Dolce products are sold at a number of retailers across the country. To find a store near you, visit our Retailers page.

We are always looking for great retailers and purveyors. If you know of a retailer near you that would be a good fit for our products, please email us at info@pocodolce.com

HOW MUCH TIME IS NEEDED TO PROCESS MY ORDER?

All orders placed before 2pm PT will ship the same day (Monday-Friday). Orders placed on weekends or after 2pm PST are shipped the following weekday.

* Exceptions include Warm Weather Shipping. During Summer, your order may be held until the follow Monday to ensure your chocolates arrive while the included ice packs are still cold.

If you have any other questions regarding your order or package, please refer to our Shipping page for more information.

CAN I ADD A GIFT NOTE TO MY ORDER?

Yes we can! After adding items to your Cart, you can add a Gift Note message on the Cart screen.

WHAT TYPE OF PAYMENTS DO YOU ACCEPT FOR ONLINE ORDERS?

We accept all major credit cards.

WHAT IS YOUR REFUND POLICY?

If you are not satisfied with our product, please email us at info@pocodolce.com or call us at 415.255.1443 and we will do everything we can to fix it. Due to the perishable nature of our products, we cannot accept returns.

WHAT IS YOUR PRIVACY POLICY?

We will never sell or rent the information you provide to us to third parties. All information is kept confidential. We do not keep credit cards on file.

For more information, you can read our Privacy Policy page.
If you have any questions, you can reach us by phone at 415.255.1443

PRODUCT CARE

HOW SHOULD I STORE THESE CHOCOLATES?

Heat and humidity are good chocolate's worst enemies. Our chocolate should be stored in a cool, dry place away from direct sunlight.

It is recommended that you do not refrigerate our chocolate, as it may cause sugar bloom when it comes back up to room temperature.

HOW LONG WILL THEY LAST?

Most of our chocolates - including our Tiles, Toffee Squares, and Bars - have a conservative shelf-life of approx. four to eight months. Our filled chocolates (Hearts, Bunnies, Bon Bons) are made to order and have a shelf-life of about two to four weeks. Most products come with an 'enjoy by' date.

I WANT TO CARRY POCO DOLCE -OR- I KNOW A SHOP THAT'S A GOOD FIT

If you have or know of a shop or business that our chocolates would be a good fit for, please feel free to Contact Us or visit our Wholesale page and tell us about it!

NUTRITIONAL FACTS

DO YOUR PRODUCTS CONTAIN NUTS?

Though our facility is not a nut-free environment, we do our best to keep equipment that comes in contact with nuts separated in our kitchen. Because all of our products are produced in the same kitchen, we do warn that confections may contain traces of peanuts or tree nuts (almonds, cashews, hazelnuts, and pecans).

ARE YOUR PRODUCTS ORGANIC?

We are proud to say that we use local and organic ingredients whenever we can, however our chocolates are not certified organic.

ARE YOUR PRODUCTS DAIRY-FREE?

Though hard to believe because of it's amazing texture, our line of Bittersweet Chocolate Bars is 100% Dairy-Free! 

ARE YOUR PRODUCTS GMO-FREE?

95% of Poco Dolce's products are GMO-Free and Gluten-Free.

Exceptions include the St Paddy's Day Box, Whiskey Box, and Trento Box, which all contain products that contain some gluten (Hazelnut Feuilletine Crisps and Whiskey Bon Bons.)

As of Dec, 2013, Poco Dolce no longer uses corn syrup in any of our products.

ARE YOUR CHOCOLATES SUGAR-FREE?

While we do not add additional sugar to our chocolate, we do not produce any sugar-free chocolates.

HOW MANY CALORIES ARE IN YOUR CHOCOLATES?

While we do not have exact nutritional information for our chocolates, we do have rough estimates for each of our lines based on the simple ingredients we use.

Bars Bon Bons Caramels Tiles Toffee
250-275 ea. Varies -- 80-90 ea. 20-25 ea.

WHAT IS THE CACAO PERCENTAGE OF YOUR CHOCOLATES?

The following numbers are calculated from the Cacao percentages based on the chocolate blends that we use.        *Unless stated otherwise

Bars Bon Bons Caramels Tiles Toffee
68-81% 63-72% 63% 63% 63%