We take as much care in shipping your order as we do in making our confections. We ask that you please review the shipping information below in order to know important information about warm weather shipping, how to get tracking, multi-address shipping, and delivery address information.
Please plan ahead to make sure your recipient receives their chocolates in time.
PLEASE NOTE that UPS does not count weekends as transit or delivery days.
For example, a 3-day shipment going out on a Thursday will arrive the following Tuesday.
For any questions regarding transit times, you’re welcome to call us at 415-255-1443.
Ground Shipping Estimates
Each order is hand packed and usually shipped via UPS or USPS Priority (AK, HI)
Orders received by 2pm PST Monday- Friday will ship the same day (weather permitting.)
Orders received after 2pm PST or on weekends will be processed the next business day.
* For destinations over 75 degrees, your order may need to be held over the weekend and ship on the following Monday.
Please see the map below for UPS estimated Ground Transit Times in Business Days.
Please note that UPS does not include weekends as transit or delivery days.
Shipping rates are based on order total and whether cold-packing is necessary. (Cold-packing charges are usually applied May-Oct.)
We work with UPS to try and keep our shipping rates as low as possible, pass along any savings we can to our customers, and NEVER charge for "handling."
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Recommended for Shipping
**Please review your shipping information carefully before submitting your order.
Warm Weather Warning
Chocolate requires special handling when shipped to areas with warm weather and we're happy to do all the work for you! To ensure your order arrives in perfect condition, orders shipped to or traveling through areas that are over 75 degrees are packed with ice packs and cool liners. To limit time in transit to keep the ice packs cool, your order may need to be held over the weekend and shipped the following week.
Incorrect or Undeliverable Addresses
Please check all address information carefully. We want your recipient to receive their chocolates as much as you do. We are not responsible for packages returned due to incorrect or un-deliverable addresses. Should a package need to be re-shipped, a second shipping charge will apply, and we are unable to guarantee the quality of product that is re-shipped.
We are currently unable to ship to international destinations or PO Boxes.
We are not responsible for packages left unattended on a porch or doorstep.
We recommend that you ship to a business address or make sure your recipient will be home during the day when the package is scheduled to arrive.
When your order has been received, you will receive an email from us with your order number and item information. When your order is processed to ship, you will receive an e-mail with your tracking number. If you have placed an order and not yet received an email, feel free to contact us directly at 415-255-1443 or firstname.lastname@example.org and we will get right back to you with your information.
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If you notice an error on your order, please notify us at email@example.com or call 415-255-1443 as soon as possible. We will make every effort to fix the error before your order is shipped. Upon receipt, we ask that you inspect your order and let us know of any issues within 48 hours.
We are currently unable to arrange multiple shipping addresses in a single order on the website at this time. If you have a long list of recipients (corporate orders, for instance) we're happy to provide assistance. You can reach us at 415-255-1443. If you'd still like to work through our site, you must create a separate order for each recipient. If you create an account, most of your billing information can be saved and the process will move along more quickly.
Orders sent will not require a signature. If no one is available to receive the package, be aware that it might be left at the door. For this reason, please make sure the recipient has been notified that the package is on its way, or send it to an address where the recipient will be able to receive the chocolate upon delivery (a business address is recommended for this reason.) We are not responsible for delayed shipments or for missing, stolen or damaged packaging due to being left outside after they are delivered.
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We are no longer able to offer pickup via our website. If you're like to pick up an order at our Dogpatch Store, you can call during business hours at 415-817-1551, and we'll have it ready within a couple hours.
Please aim to pick up your order within a couple business days. Our regular storefront hours are Mon 11a-5p, Tues-Fri 11a-6p, Sat 12p-5:30p, at our San Francisco Store location.
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