We take as much care in shipping your order as we do in making our confections. Each order is hand packed and shipped via UPS or USPS Priority, depending on your location. Currently, we are unable to ship to international destinations or PO Boxes.
Please review your shipping information carefully before submitting your order. We are not responsible for packages returned due to incorrect or undeliverable addresses. Should a package need to be re-shipped, a second shipping charge will apply, and we are unable to guarantee the quality of the product that is re-shipped.
WE ALSO RECOMMEND THAT YOU SHIP TO A BUSINESS ADDRESS OR MAKE SURE YOUR RECIPIENT WILL BE HOME DURING THE DAY WHEN THE PACKAGE IS SCHEDULED TO ARRIVE. WE ARE NOT RESPONSIBLE FOR PACKAGES LEFT UNATTENDED ON A PORCH OR DOORSTEP
In order to make sure your recipient receives their chocolates in time, we try to recommended shipping dates for holidays here. PLEASE NOTE that UPS does not count weekends as transit or delivery days. For example, a 3 day shipment going out on a Thursday will arrive the following Tuesday. Please call us at 415-255-1443 if you have any questions regarding transit times.
WARM WEATHER SHIPPING
Chocolate requires special handling when shipped to areas with warm weather and we are happy to do all the work for you. To ensure your order arrives in perfect condition, orders shipped to or traveling through areas that are over 75 degrees are packed in boxes lined with foam or reflective material with ice packs. To limit time in transit and to keep the ice packs cool, orders shipping outside the San Francisco Bay area received after 2pm PST Wednesday might need to be held over the weekend and shipped the following week.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Orders received by 2pm PST Monday- Friday will ship the same day (weather permitting.) Orders received after 2pm PST or on weekends will be processed the next business day. For destinations over 75 degrees, orders shipping outside the San Francisco Bay area received after 2pm PST Wednesday will be held over the weekend and ship on Monday.
Please see the map below for UPS estimated GROUND transit times. Please remember - UPS does not include weekends as transit or delivery days.
CAN I SHIP TO MULTIPLE ADDRESSES IN A SINGLE ORDER?
For the time being, you will need to create a separate order for each recipient. If you create an account, most of your billing information can be saved and the process will move along very quickly. If you have a long list of recipients (corporate orders, for instance) we're happy to provide assistance. You can reach us at 415-255-1443. We recommend having an excel file ready with separate columns for name, address, city, state, zip, phone number, and gift note (if you want one to be included.)
HOW MUCH DOES SHIPPING COST?
Shipping is based on order size and whether cold-packing is necessary. We pass along any savings we get to our customers and NEVER charge for "handling." To calculate your shipping cost, you can add items to your Shopping Bag, then use the shipping calculator on the Shopping Bag page.
WHAT IS THE STATUS OF MY ORDER?
You will receive an email from us with your tracking number as soon as your order ships. If you have placed an order and not yet received an email, feel free to contact us directly at 415-255-1443 or firstname.lastname@example.org and we will get right back to you with your information.
WILL MY ORDER REQUIRE A SIGNATURE?
We do not send your order with a signature required. If no one is available to receive the package, it might be left at the door. For this reason, please make sure the recipient has been notified that your gift is on its way, or send it to a place where a recipient will be able to receive the chocolate (a business address is recommended for this reason.) We are not responsible for orders delayed or for missing, stolen or damaged packages after they are delivered.
CAN I MAKE A CHANGE TO MY ORDER?
If you notice an error on your order, please notify us at email@example.com or call 415-255-1443 as soon as possible. We will make every effort to fix the error before your order is shipped. Upon receipt, we ask that you inspect your order and let us know of any issues within 48 hours.
CAN I PICK UP MY ORDER?
We are no longer able to offer pickup via our website. We do take call-in orders however - you can call in an order for pickup at 415-255-1443, and we'll have it ready within a couple hours. Our regular store hours are Monday- Friday 11am- 5pm, and we are located at 2419 3rd Street, San Francisco, CA 94107. Please remember to pick up your order within a couple business days.