Poco Dolce Job Board

Come work with us at Poco Dolce HQ

Now Hiring! Looking for a job working with the chocolate you love? Check out our Poco Dolce Job Board below for opportunities to work with us.

Account Associate

Posted on April 19, 2017

Account Associate - Full Time

We are a small and growing artisan chocolate company in San Francisco’s Dogpatch looking for a full-time Account Associate. We take pride that all of our chocolates are made by hand here at our San Francisco kitchen and go out to retailers and customers throughout the country. We are looking to train a hardworking, professional person who works well with a team and feels comfortable as a representative of our brand.

The Account Associate would become the point person for our wholesale accounts. This position responds to wholesale inquiries, sets up new accounts, and maintains account relationships, including providing exceptional customer service to new and current accounts. You will learn a lot about chocolate as well as the in's and out's of a small business.

We are a fun company with a great culture, and benefits for loyal employees (health at 3 mos, retirement at 2 yrs.) Our holiday seasons are extremely fast paced, with summer and fall requiring a lot of planning and creativity.

Primary Responsibilities

  • Manage client relationships in order to maintain trust, build the value of our products and services, and resolve any customer service issues via phone, e-mail, and in-person interactions
  • Build and maintain organization of a prospect list, including qualification and contact of new account inquiries and prospects
  • Input new orders, manage revisions, and keep customer information up to date
  • Participate in strategic meetings with Marketing and Production to help expand our customer base
  • Clerical duties such as filing, faxing, scanning, and organizing documents
  • Update an online list of Retailers
  • Assist with marketing, including events, promotions, and demos of product in stores
  • Assist with retail store, as needed
  • Complete other projects as needed
  • Deliver or assist with deliveries to local accounts

Essential Requirements

  • BA from four year college, University or equivalent
  • Previous experience with sales or a sales-oriented position
  • Proficient in the Microsoft Office Suite (Word, Excel, Powerpoint) and comfortable with computers and multiple types of software
  • Ability to multi-task, follow direction, and complete tasks in a timely manner.
  • Friendly personality with strong customer service skills
  • Eager to take initiative and able to work well both independently and as part of a team.
  • Excellent English communication skills, written and oral
  • Applicants should be quick learners, punctual, and willing to learn
  • Experience with Quickbooks a plus
  • Delivery or Driving experience with a clean DMV record a huge plus


This is a full time position, Mon - Fri. 8:30am - 5:00pm. Please send your resume and a short cover letter to jobs@pocodolce.com. We regret that we cannot reply to all applicants. 

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Retail Store Lead

Posted on April 19, 2017

Retail Store Lead - Full Time

We are a small chocolate company looking for a dedicated and experienced person to help manage our Retail store in San Francisco’s Dogpatch. You’ll be assisting in all areas of the company, learning a lot about the business, and making sure all customers walking into our shop have an amazing experience. This is a great position for someone creative who has experience, but wants to hone their skills and be part of a successful and growing retail presence. You will learn a lot about chocolate and the chocolate business in general.

We are a fun company with a great culture, paid Holidays (including your birthday) and benefits for loyal employees (health at 3 mos, retirement at 2 yrs.) Our holiday seasons are extremely fast paced, with summer and fall requiring a lot of planning and creativity.

Primary Duties and Responsibilities

  • Provide exceptional customer service to every customer
  • Open and close the store 5 days a week (Tue- Sat)
  • Manage store stock and keep store clean and presentable
  • Merchandise shelves/displays based on holidays, special occasions, promotions, and product releases
  • Work on simple sales reports and forecasting to foresee product needs
  • Assist with and eventually determine store promotions, design collateral, create displays, etc.
  • Work with 1-2 other employees to ensure all duties are completed throughout the week
  • Become knowledgeable about our products and chocolate in general
  • Assist with custom orders and custom order inquiries
  • Answer phones and e-mails, as needed


  • Must have at least 2 years experience working with customers in a retail food or small store setting
  • Able to empathize and identify the needs of the customer
  • A quick learner with excellent organizational skills and attention to detail
  • Experienced and comfortable with Microsoft Office Suite (Excel, Word, etc)
  • Experience as a keyholder a plus
  • Experience with design software (Adobe suite) a big plus

This is a full time position. Please e-mail a resume and short cover letter to jobs@pocodolce.com. Applicants without either will not be considered. We regret that we cannot reply to all e-mails.

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