We take as much care in shipping your order as we do in making our confections. We ask that you please review the shipping information below in order to know important information about warm weather shipping, how to get tracking, multi-address shipping, and delivery address information.

Each order is hand packed and usually shipped via UPS or USPS Priority (AK, HI)

We ship Monday through Wednesday (weather permitting.)

Orders received after 12pm PST on Wednesday will be processed the following  business weekday.

For any questions regarding transit times, you’re welcome to call us at 415-255-1443.

Warm Weather Warning

Chocolate requires special handling when shipped to areas with warm weather and we're happy to do all the work for you! To ensure your order arrives in perfect condition, orders shipped to or traveling through areas that are over 75 degrees are packed with ice packs and cool liners.

 * For destinations over 75 degrees, your order may need to be held over the weekend and ship on the following Monday. When temperatures reach over 90 degrees, we will hold the order until the weather is cool enough to ship out so that the chocolates don't melt en route.

Shipping Deadlines  

Orders received by 12pm PST Monday- Wednesday will ship the same day (weather permitting.)

Orders received after 12pm PST or on weekends will be processed the following business weekday.

For any questions regarding transit times, you’re welcome to call us at 415-255-1443.

Ground Shipping Estimates

Each order is hand packed and usually shipped via UPS or USPS Priority (AK, HI)

PLEASE NOTE: UPS does not count weekends as transit or delivery days.
For example, a 3-day shipment going out on a Wednesday will arrive the following Monday.

Please see the map below for UPS estimated Ground Transit Times in Business Days.

Please note that UPS does not include weekends as transit or delivery days.

Shipping Costs

Shipping rates are based on order total and whether cold-packing is necessary. (Cold-packing charges are usually applied May-Oct.)

We work with UPS to try and keep our shipping rates as low as possible, pass along any savings we can to our customers, and NEVER charge for "handling."

To calculate your shipping cost, you can add items to your Shopping Cart then use the shipping calculator on the Shopping Cart page.

Recommended for Shipping

Incorrect or Undeliverable Addresses

Please check all address information carefully. We want your recipient to receive their chocolates as much as you do. We are not responsible for packages returned due to incorrect or un-deliverable addresses. Should a package need to be re-shipped, a second shipping charge will apply, and we are unable to guarantee the quality of product that is re-shipped.

We are currently unable to ship to international destinations or PO Boxes.

Delivery Disclaimer

We are not responsible for packages left unattended on a porch or doorstep.

We recommend that you ship to a business address or make sure your recipient will be home during the day when the package is scheduled to arrive.

Order Tracking

When your order has been received, you will receive an email from us with your order number and item information. When your order is processed to ship, you will receive an e-mail with your tracking number. If you have placed an order and not yet received an email, feel free to contact us directly at 415-255-1443 or orders@pocodolce.com and we will get right back to you with your information.

FAQs

Order Changes

If you notice an error on your order, please notify us at orders@pocodolce.com or call 415-255-1443 as soon as possible. We will make every effort to fix the error before your order is shipped. Upon receipt, we ask that you inspect your order and let us know of any issues within 48 hours.

Multiple Addresses

We are currently unable to arrange multiple shipping addresses in a single order on the website at this time. If you have a long list of recipients (corporate orders, for instance) we're happy to provide assistance. You can reach us at 415-255-1443. If you'd still like to work through our site, you must create a separate order for each recipient. If you create an account, most of your billing information can be saved and the process will move along more quickly.

Signature Required?

Orders sent will not require a signature. If no one is available to receive the package, be aware that it might be left at the door. For this reason, please make sure the recipient has been notified that the package is on its way, or send it to an address where the recipient will be able to receive the chocolate upon delivery (a business address is recommended for this reason.) We are not responsible for delayed shipments or for missing, stolen or damaged packaging due to being left outside after they are delivered.